Church Space tracks your email performance in real-time, helping you understand how your audience is engaging with each message.

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When Metrics Update

Email metrics are refreshed every 5 minutes.

  • When you first send an email, you may see a lot of zeroes. That’s normal.
  • Give it a few minutes for recipients to open, click, or respond, and for Church Space to fetch the latest data.

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Available Metrics

You’ll see a summary of the following stats for each email:

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Open Rate

The percentage of recipients who opened the email.

Tracked using a small invisible pixel loaded when the email is viewed.
Keep in mind that open rates can be inflated or blocked by privacy features (like Apple Mail Privacy Protection).

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Unsubscribe Rate

The percentage of recipients who clicked unsubscribe or updated their preferences to stop receiving emails from this category.

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Bounce Rate

The percentage of emails that could not be delivered.
This could be due to invalid addresses, full inboxes, or spam filters.

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Complaint Rate

The percentage of recipients who reported your email as spam.
High complaint rates can damage your sender reputation.

You’ll also see:

  • Total link clicks (all clicks across all links in the email)
  • A link click breakdown table showing:
    • Each link
    • The percentage of total clicks it received
    • The total number of clicks for that link

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Recipient Status Table

Each recipient in your email has a status that shows how their email performed.
You can view this in the Total Recipients table, which includes:

  • Name
  • Email address
  • Delivery status

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Possible Statuses

  • Sent – The email was successfully handed off to the email provider.
  • Delivered – The email was successfully delivered to the recipient’s inbox.
  • Opened – The recipient opened the email.
  • Bounced – The email could not be delivered (e.g., invalid address).
  • Complained – The recipient marked the email as spam.
  • Pending – The email is still in the sending queue.
  • Did Not Send – The email was skipped due to a sending limit or subscription status.

If you have questions about interpreting your stats or want help improving performance, reach out to support@churchspace.co.