Why are my emails going to people's spam folders?
Explore common reasons your emails may land in the spam folder, even with Church Space’s built-in protections.
Even with Church Space’s built-in email best practices, some emails may still land in spam folders. Here’s what to look out for and how you can reduce the risk.
What Church Space Already Handles for You
We automatically include industry-standard protections in every email:
- Unsubscribe links and email preference management
- A visible physical address (required by anti-spam laws)
- Proper email headers including a one-click unsubscribe link
- Required DNS records:
- SPF
- DKIM
These help establish your domain as a trusted sender.
1. Missing or Weak DMARC Policy
While DMARC is not required to send emails, we highly recommend setting it up.
- DMARC works alongside SPF and DKIM to tell email providers how to handle suspicious emails from your domain.
- Without it, your emails may still pass authentication but be treated as less trustworthy.
Ask your domain administrator to set up a DMARC record for stronger protection and deliverability. You can find our standard recommended DMARC record at https://churchspace.co/settings/domains
2. Spammy or Aggressive Content
Certain content can raise red flags for spam filters. Avoid:
- All caps in subject lines or body (e.g. “ACT NOW!”)
- Excessive exclamation points (e.g. “Free!!!”)
- Overuse of salesy or promotional language (e.g. “Buy now”, “100% FREE”)
- Embedding too many links or call-to-actions
3. Poor Text-to-Image Ratio
- Emails with mostly images and little text are often flagged as spam.
- Aim for a balanced mix of readable text and images.
Never send an email that is one big image or too many back-to-back images without explanation.
4. Sender Name and Email Address
Your sender name and email address matter.
- Avoid using generic or unclear names (e.g. “Admin” or “Email Team”).
- Make sure your address sounds legitimate and recognizable (e.g.
hello@yourchurch.com
, notinfo123@domain.net
). - Church Space already prevents sending from no-reply addresses.
5. Low Engagement or Past Complaints
- If people consistently ignore, delete, or mark your emails as spam, email providers may start flagging your future messages.
- Avoid emailing people who haven’t engaged in a long time.
- Clean your lists regularly and respect unsubscribes.
6. Sending to Invalid or Old Addresses
- Sending to outdated or incorrect email addresses increases your bounce rate, which hurts your sender reputation.
- Make sure your lists are current and accurate.
- Church Space automatically suppresses bounced and cleaned addresses.
Final Tip: Test Before Sending
- Send test emails to a few different email clients (Gmail, Outlook, etc.) to see where they land.
- Avoid adding attachments or excessive formatting in your initial drafts.
Need help improving your deliverability or reviewing your DNS settings?
Reach out to us at support@churchspace.co.